These Terms of Service ("Terms") govern the relationship between you ("the Client") and PaintersPro ("we", "us", "our") when you engage our painting services or use our website at painterspro.com.au. By engaging our services or using our website, you agree to be bound by these Terms.

1. Service Agreement

By engaging PaintersPro for painting services, you enter into a binding service agreement governed by these Terms along with any specific terms included in your individual project quote and agreement. A formal written quote will be provided and must be accepted in writing (email or signed copy) before any work commences.

PaintersPro reserves the right to decline any project at our sole discretion. Reasons may include but are not limited to unsafe working conditions, scope beyond our capabilities, or scheduling constraints.

2. Quotes and Pricing

2.1 Quotation Process

All quotes are provided free of charge following an on-site inspection of the property.
Quotes are valid for 30 days from the date of issue unless otherwise stated.
Quotes are based on the scope of work discussed and the condition of surfaces observed at the time of inspection.
All prices include GST unless explicitly stated otherwise.

2.2 Variations and Additional Work

Additional work discovered after commencement (e.g., hidden timber rot, unexpected surface damage, previously concealed asbestos) will be discussed with the Client immediately.
A separate written variation quote will be provided for any additional work. Work will only proceed upon the Client's written approval.
Where the Client requests changes to the original scope (e.g., additional rooms, colour changes mid-project, upgraded products), a variation will be quoted and must be approved in writing before implementation.

2.3 Price Adjustments

Quoted prices are fixed for the validity period. However, in exceptional circumstances (e.g., significant material cost increases due to supply chain disruptions), we reserve the right to adjust pricing with reasonable notice and the Client's written consent before proceeding.

3. Payment Terms

Deposit: A deposit of 10–20% of the total quoted amount may be required for projects exceeding $3,000. The deposit is due upon acceptance of the quote and secures your place in our schedule.
Progress Payments: For projects extending beyond two weeks, progress payments may be arranged at agreed milestones (e.g., 50% upon completion of preparation, balance on completion).
Final Payment: The balance is due upon satisfactory completion and the Client's sign-off at the final inspection walk-through.
Payment Methods: We accept bank transfer (EFT), credit card (Visa, Mastercard), and cash. Credit card payments may attract a processing surcharge of up to 1.5%.
Late Payment: Invoices not paid within 14 days of the due date may incur interest at 2% per month on the outstanding balance. We reserve the right to suspend any warranty coverage until full payment is received.

4. Scheduling and Access

4.1 Project Scheduling

Project start dates are confirmed upon acceptance of the quote and receipt of any required deposit.
We endeavour to commence on the agreed date but may need to reschedule due to adverse weather conditions (exterior projects), illness, or other circumstances beyond our reasonable control.
We will provide at least 24 hours' notice of any scheduling changes where possible.

4.2 Site Access

The Client must provide clear, safe access to all areas to be painted on the agreed start date and throughout the project duration.
For exterior projects, access may require temporary relocation of vehicles, garden furniture, or potted plants from work areas.
For interior projects, the Client should ensure rooms are reasonably cleared of personal items and breakable objects. Our team will handle furniture moving and protection as part of the service.
If access issues cause project delays, additional charges may apply for lost time and rescheduling.

5. Warranty

5.1 Workmanship Warranty

Interior Painting: 3-year workmanship warranty covering peeling, blistering, flaking, and adhesion failures directly attributable to application or preparation defects.
Exterior Painting: Up to 5-year workmanship warranty covering peeling, blistering, flaking, and adhesion failures directly attributable to application or preparation defects.
Specialty Finishes: 2-year workmanship warranty covering application defects specific to the finish technique.
Deck and Fence Staining: 12-month workmanship warranty covering even application and adhesion. Deck stain is a maintenance product and naturally wears with foot traffic and weather exposure.

5.2 Warranty Exclusions

The workmanship warranty does not cover:

Damage caused by impact, scratching, or physical contact
Water damage, flooding, or leaks not caused by our work
Normal wear and tear, including scuff marks in high-traffic areas
Colour fading due to prolonged UV exposure (this is covered separately by the paint manufacturer's product warranty)
Structural movement causing cracking (e.g., building settlement, foundation movement)
Failure of the underlying substrate (e.g., delaminating render, termite-damaged timber)
Modifications or painting over our work by the Client or other tradespeople
Surfaces where the Client declined our recommended preparation

5.3 Paint Manufacturer Warranty

Premium paint products carry manufacturer warranties of up to 15 years for exterior and up to 10 years for interior products. These apply separately from our workmanship warranty and are subject to the manufacturer's terms and conditions. We retain records of all products used on your project to facilitate any warranty claims.

5.4 Making a Warranty Claim

To make a warranty claim, contact us with photographs of the issue and a description. We will arrange an inspection within 10 business days. If the issue falls within our warranty scope, we will rectify the work at no additional cost within a reasonable timeframe.

6. Client Responsibilities

The Client is responsible for:

Providing clear, safe access to all areas to be painted
Informing PaintersPro of any known hazards including asbestos, lead paint, electrical issues, structural problems, or pest infestations
Removing or securing valuable, fragile, or irreplaceable items in or near work areas
Ensuring adequate parking for our vehicles reasonably close to the property
Making timely decisions on colour selections and scope confirmations to avoid project delays
Providing access to power and water for equipment operation where required
Notifying us promptly of any concerns during the project so we can address them immediately

7. Our Responsibilities

PaintersPro is responsible for:

Providing professional painting services as per the agreed written quote and scope
Using the specified paint products and colours as agreed
Protecting your property, furnishings, flooring, and landscaping during the painting process
Cleaning up work areas thoroughly at the end of each working day and upon project completion
Maintaining comprehensive public liability insurance and WorkCover insurance throughout the project
Communicating any changes, delays, or issues to the Client promptly and transparently
Conducting a final inspection walk-through with the Client before considering the project complete
Providing remaining paint in labelled containers for the Client's future touch-up use

8. Health and Safety

PaintersPro maintains documented Safe Work Method Statements (SWMS) for all painting activities.
Our team members are trained in workplace health and safety procedures, including working at heights, hazardous materials handling, and emergency procedures.
If we identify an unsafe condition at the worksite (e.g., unstable structures, asbestos, electrical hazards), we will cease work in the affected area immediately and notify the Client. Additional costs may apply if remediation is required before painting can proceed.
We use low-VOC paints as standard to minimise health impacts on occupants during and after painting.

9. Cancellation Policy

More than 7 days before start: Full refund of any deposit paid.
3–7 days before start: 50% of the deposit may be retained to cover scheduling and material procurement costs.
Less than 48 hours before start: The full deposit may be retained to cover scheduling costs, material procurement, and lost opportunity.
After work has commenced: Payment is required for all work completed to date plus materials purchased and delivered. A detailed breakdown will be provided.

Cancellation requests must be made in writing (email is acceptable) to info@painterspro.com.au.

10. Limitation of Liability

PaintersPro carries comprehensive public liability insurance of $20 million and WorkCover insurance for all team members. Our liability in connection with our services is limited to:

The cost of re-performing any defective work identified within the warranty period
The cost of repairing any property damage directly and demonstrably caused by our negligence

To the maximum extent permitted by law, PaintersPro is not liable for indirect, consequential, or incidental losses including loss of use, loss of profit, or loss of opportunity arising from or in connection with our services. Nothing in these Terms excludes or limits consumer guarantees under Australian Consumer Law that cannot be excluded or limited by law.

11. Intellectual Property

Photographs of completed projects may be taken by PaintersPro for use in our portfolio, website, social media, and marketing materials. We will seek the Client's verbal consent before photographing any project. Photographs will not include identifiable people without separate written consent. If you prefer that your project not be photographed, please advise us before or during the project.

12. Dispute Resolution

In the event of a dispute arising from or relating to our services:

Step 1 — Direct Resolution: Contact us directly to discuss the issue. The majority of concerns are resolved at this stage through open communication and good faith.
Step 2 — Written Complaint: If the matter cannot be resolved informally, submit a written complaint to info@painterspro.com.au. We will acknowledge receipt within 5 business days and provide a written response within 21 days.
Step 3 — External Mediation: If the dispute remains unresolved, either party may refer the matter to Consumer Affairs Victoria (1300 558 181) or the Victorian Civil and Administrative Tribunal (VCAT) for resolution.

These Terms are governed by the laws of the State of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

13. Website Terms of Use

The content on painterspro.com.au is provided for general information purposes. While we endeavour to keep all information current and accurate, we make no warranties about the completeness, reliability, or accuracy of website content.
Pricing information on the website is indicative only and does not constitute a formal quote. Actual pricing is provided through our on-site quotation process.
Colour representations on the website may differ from actual paint colours due to monitor settings and calibration. Always view physical colour samples before making final selections.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.

14. Amendments

PaintersPro reserves the right to amend these Terms at any time. Updated Terms will be published on this page with an updated revision date. For projects already under agreement, the Terms in effect at the time of quote acceptance will apply.

15. Contact

For questions about these Terms of Service, please contact us:

Email: info@painterspro.com.au
Phone: 0412 345 678
Online: Contact form